Advance orders
If you order flowers and choose to ‘send tomorrow or on a later date you accept that you will not see the style of flower posy until the day of delivery when it will be too late to change your order (unless we have the same style available all week). A new style of posy will be available each week or possibly each day depending on the availability of stock or seasonality. If we encounter any supply issues we will inform the sender immediately and give the option of either a full refund or sending flowers on an alternative day.
Warranties, refunds, and cancellations
Due to our quick turnaround times, we’re unable to refund if you change your mind about a ‘send now’ purchase. We are also unable to offer a refund if incorrect delivery information is given to us. It’s the sender’s responsibility to make sure they provide us with detailed and accurate delivery instructions. If the wrong delivery address is given we can re-deliver, but this may be at an additional cost. For advance orders, cancellation must be made 24 hours in advance if necessary. Cancellations can be made by emailing hello@bloomeroo.com.au or by dropping us a line on (03) 9917 5372. Every flower is different and some are more delicate than others. You should expect your flowers to last at least 3 days. If for any reason (excluding extreme spikes in temperature) they last less than 3 days, or you’re not happy with your order, please let us know immediately so we can do our best to put things right. If you are at all unsatisfied with our add-ons, please let us know within 48 hours so that we can discuss a refund or another delivery.
